1. FREE RM200 installation only covers the standard installation.

   
   Non Standard installation is when:
   1. The installation requires extra cable length ( additional cable used shall be chargeable) 

   2. The cable route is either over the ceiling, wall concealed or any other way as opposed to the standard installation. Any installation beyond the standard installation shall cost customer as quoted by the installer, and to be paid directly on the installation day to the installer. Please to be inform that the cost will be around RM50 for every 5 meter exceeding the standard 15 meter included in the FREE installation. 

   3. Minimal drilling at your premise may be required. However, if the cable route is over ceiling, wall, concealed or any other than standard white plastic casing, the installer will charge based on the length and the FREE 15 meter will no longer apply. Expect to pay around RM10 -RM15 per meter and negotiate with the installer.

These 'up to' speed are the maximum bandwidth delivered to your home or office. However, if you are experiencing less speed, it could be due to several reasons including:

• the technology used
• distance of your location to the serving exchange
• location of website you access
• network  conditions (normal or peak hours)
• running multiple applications simultaneously
• medium of internet access (wired or wifi)
• your device operation systems and
• your internal wiring conditions

• Standard Streamyx & Phone Package™ Terms & Conditions apply.

• Streamyx & Phone Package™ rental is not charged separately.

• Subject to service availability.

• TM reserves the right to vary the Cordless Phone model depending on availability of stocks.

• For Streamyx & Phone Package™, the Customer can start enjoying call plan on the next bill date after Streamyx™ service is activated. In general, package registration takes between three (3) to seven (7) days from application date, subject to service availability in the Customer’s area. SMS notification will be sent to the Customer to inform them of the call plan activation date.

• FREE WiFi modem with one year warranty is only applicable to new customer and existing customer with wired modem.

• No new modem will be given to existing Customers subscribing to package with WiFi modem.

• The Cordless Phone is applicable for new subscriptions & upgrading to higher speed only.

• The Customer is entitled to the new Cordless Phone upon upgrading speed from other services to Streamyx & Phone Package™.

• The Customer is only entitled to 1 FREE cordless phone for this package. No new cordless phone will be given when upgrading to higher speed within Streamyx & Phone package™.

• Customer can migrate from existing call plan to a new plan. The existing call plan will be terminated on the next bill date.

• For TM Phone™ Package, the customer can start enjoying call plan the day after the call plan is registered. In general, call plan registration takes between three (3) to seven (7) days from application date, subject to service availability in the Customer’s area. SMS notification will be sent to the Customer to inform them of the call plan activation date.

• The Customer can migrate from an existing call plan to a new call plan. The existing call plan will be terminated on the same day of termination request.